Customer Experience Manager

4 weeks ago


Haywards Heath, West Sussex, United Kingdom Sainsbury's Full time
About the Role

Sainsbury's is seeking a Customer Experience Manager to lead our team in delivering exceptional customer service and driving operational excellence in our stores.

This is a challenging and rewarding role that requires a strong leader who can motivate and develop a team to achieve high performance standards.

You will be responsible for managing a medium to large instore team, assigning tasks, planning breaks, creating rotas, addressing performance issues, and helping with recruitment.

As a visible leader on the shop floor, you will be a role model who drives training and creates a team where everyone feels welcome and colleagues feel safe to challenge the way things are done.

Key Responsibilities
  • Support the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
  • Work closely with another Customer Experience Manager to share ideas and identify ways to improve things, and provide a brilliant handover from each shift to the next
  • Confidently give honest feedback, early and often, to support team development
  • Help the team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service
  • Make decisions at pace and be comfortable not knowing all the answers
Requirements

We are open-minded about your career trajectory and looking for someone who is ambitious for more leadership responsibility.

You will need to share Sainsbury's love of technology and be confident to deal with the many different challenges each day throws up.

You will also need to be motivated to develop, dedicated to bringing out the best in others, and passionate about customer service.

What We Offer

We offer a great range of benefits for our managers, including a discount card, free food and hot drinks, generous holiday entitlement, maternity and paternity leave, pension, Sainsbury's share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on gym memberships, restaurants, holidays, retail vouchers, and more.



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