Customer Relations Coordinator
4 weeks ago
We're seeking a highly skilled Customer Relations Administrator to join our team at First Central Insurance Management Ltd. This role is perfect for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.
Key Responsibilities:
- Log, triage, and allocate incoming work for the Customer Relations team, including complaints, Financial Ombudsman work, and general emails.
- Develop and deliver a feedback mechanism for FOS decisions, liaising with the Financial Ombudsman, FOS team, and managers across Retail, CFS, Claims, and Suppliers.
- Work with areas within Customer Relations to provide feedback to line management for data analysis.
- Ensure Supplier complaint handling is compliant and in line with FCIM processes, aligning customer complaints received from customers to FCIM & Suppliers.
- Report on and monitor weekly reports to ensure the business is being compliant with complaint handling rules.
- Support the Customer Relations governance model, developing team meetings, team hubs, and inputting into key governance forums.
- Communicate with policyholders by email and post in a polite and professional manner.
- Develop an understanding of systems and take ownership for your own continued learning of products and business processes.
- Promote the Company's image and company values through all customer interactions.
- Comply with Consumer Duty, health and safety policies, and data protection rules.
- Ensure that all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards/regulations at all times.
- Support the implementation of the Customer Relations Strategy, working with other areas of the business as required.
- Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times.
- Ensure compliance with Company Policies, Values, and guidelines and other relevant standards/regulations at all times.
Requirements:
- Experience of working in an administrative role is essential.
- Previous experience in the motor insurance industry is advantageous.
- Experience of working in a Customer Relations environment is desirable.
- Basic understanding of all aspects of motor insurance is required.
- Some knowledge of complaint handling practices is beneficial.
- Knowledge of FCA requirements, including individual responsibilities in relation to Consumer Duty, is essential.
Skills:
- Good communication skills, both verbal and written.
- Good time management and organisation skills.
- Good numeracy and literacy skills.
- Good Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
Behaviours:
- Customer focussed (internal customers & external).
- Self-motivated and enthusiastic.
- Embrace, embed, and incorporate the Company values.
- Taking responsibility for tasks and seeing them through to completion.
- An organised and proactive approach.
- Able to work on own initiative and as part of a team.
- A flexible approach and positive attitude.
-
Customer Relations Coordinator
3 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're First Central Insurance & Technology Group, an innovative, market-leading insurance company. Our mission is to protect what matters most to our customers, allowing them to focus on what truly matters in life.Data drives us, fueling our outstanding distribution, finance, technology, and legal services. We leverage our expertise in data analysis to...
-
Customer Relations Administrator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeCustomer Relations AdministratorWe're seeking a highly organized and customer-focused individual to join our Customer Relations team as a Customer Relations Administrator. In this role, you will be responsible for logging, triaging, and allocating incoming work for the Customer Relations team, including complaints, Financial Ombudsman work, and general...
-
Customer Relations Administrator
3 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're First Central Insurance & Technology Group, an innovative insurance company that protects customers' assets. We're driven by data, which fuels our services and underwriting skills. Our team is passionate about delivering exceptional customer experiences.We're seeking a Customer Relations Administrator to join our customer team in a fast-paced...
-
Customer Relations Specialist
4 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeCustomer Relations ExecutiveWe're seeking a highly skilled Customer Relations Executive to join our team at First Central Insurance Management Ltd. As a key member of our Customer Relations team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Investigate and resolve customer complaints in a...
-
Customer Relations Specialist
4 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the...
-
Customer Relations Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the...
-
Customer Relations Specialist
1 week ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're First Central Insurance & Technology Group, a market-leading insurance company that protects our customers' valuables. We're driven by data and powered by our people.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional manner.Communicate with policyholders via email, post, telephone, and other non-voice contact...
-
Air Customs Logistics Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeAir Customs Logistics Assistant at ReedThe role involves overseeing and managing all logistics operations, including the coordination of the supply chain and transportation. This role ensures that all logistical activities are carried out efficiently, safely, and in compliance with company procedures. Ensuring all goods are imported in accordance with HMRC...
-
Logistics Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Reed. The successful candidate will be responsible for ensuring the successful delivery of shipped parcels, supporting the shipment process, and liaising with clients and suppliers to ensure smooth operation.Key Responsibilities:Coordinate the transportation of...
-
Logistics Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeJob Summary:We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Reed. As a key member of our logistics department, you will be responsible for ensuring the successful delivery of shipped parcels and supporting the shipment process.Key Responsibilities:Coordinate with clients and suppliers to ensure smooth...
-
Air Customs Logistics Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeAir Customs Logistics Assistant role at Reed involves overseeing and managing all logistics operations, ensuring efficient, safe, and compliant activities.Key Responsibilities:Coordinate with Procurement and Operations teams to ensure timely delivery of required items and booking transportation.Raise PO's for logistics ensuring pricing is recorded for...
-
Air Customs Logistics Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeAs a key member of the Reed team, we are seeking a highly organized and detail-oriented Air Customs Logistics Assistant to join our office-based team. The successful candidate will be responsible for overseeing and managing all logistics operations, ensuring the efficient movement of materials and parts, and developing strong relationships with couriers.Key...
-
Warehouse Operations Coordinator
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Reed Full timeWe are seeking a highly organized and detail-oriented Warehouse Operations Coordinator to join our team at Reed. As a key member of our logistics team, you will be responsible for ensuring the successful delivery of shipped parcels and supporting the shipment process.Key Responsibilities:Coordinate with clients and suppliers to ensure smooth operationOversee...
-
Senior Sales Coordinator
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Sweeptech Full timeJob Title: Sales AdministratorAbout the RoleAt Sweeptech Environmental Services, we are seeking an experienced Sales Administrator to join our team. As a Sales Administrator, you will be responsible for providing administrative support to our sales team, ensuring seamless communication and coordination between departments.Key ResponsibilitiesProvide...
-
Customer Service Liaison
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Travail Employment Group Full timeRole Overview: We are seeking an experienced Customer Experience Coordinator to join our team at Travail Employment Group. As a Customer Experience Coordinator, you will be responsible for providing exceptional customer service by liaising directly with customers, processing orders, and managing queries. Key Responsibilities:Managing...
-
Customer Experience Specialist
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Travail Employment Group Full timeThe Role:We are looking for an experienced Customer Experience Coordinator to join our team. In this role, you will be responsible for providing an exceptional customer service experience by liaising directly with customers, processing orders, and managing queries.Key Responsibilities:• Managing inbound customer calls and email enquiries• Providing...
-
Haywards Heath, West Sussex, United Kingdom Care UK Full timeWe are seeking an experienced Sales and Business Development professional to promote Martlet Manor Care home through community relationships, events, and PR, ensuring a high level of customer service for each enquiry. Key Responsibilities: Achieve targets for resident occupancy and average weekly fee. Promote the care home and drive enquiries through...
-
Customer Service Team Lead
4 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're seeking a seasoned Customer Service Team Lead to join our customer and operations team at First Central Insurance Management Ltd. As a key member of our team, you'll be responsible for managing the daily operations and management of a Customer Service team to measurably improve the customer experience.With a strong background in customer service and...
-
Senior Civil Engineering Project Coordinator
3 weeks ago
Haywards Heath, West Sussex, United Kingdom RTL Group Ltd Full time**Job Title:** Senior Civil Engineering Project CoordinatorWe are seeking an experienced Senior Civil Engineering Project Coordinator to join our team at RTL Group Ltd. The successful candidate will be responsible for working alongside our project management team to ensure the smooth execution of 278 works projects in Sussex.Key Responsibilities:Site...
-
Book Production Coordinator
1 week ago
Haywards Heath, West Sussex, United Kingdom iSeek Books Full timeOverviewiSeek Books is a renowned creator and publisher of highly illustrated books for children aged 2-10 years. We have an exciting opportunity for a skilled Book Production Coordinator to join our dynamic team.Salary & BenefitsThe salary for this role is from £27,000 per annum, dependent on experience. This is a five-day per week in-office position with...