Customer Service Liaison

2 weeks ago


Haywards Heath, West Sussex, United Kingdom Travail Employment Group Full time

    Role Overview:

    We are seeking an experienced Customer Experience Coordinator to join our team at Travail Employment Group. As a Customer Experience Coordinator, you will be responsible for providing exceptional customer service by liaising directly with customers, processing orders, and managing queries.

    Key Responsibilities:

  • Managing inbound customer calls and email enquiries
  • Providing customers with a personal post-purchase experience and managing expectations of the delivery process
  • Resolving customer complaints in an effective, timely and empathetic manner - ideally at point of delivery to keep refunds to a minimum
  • Processing orders using order management system Magento, including post purchase amendments, cancellations, replacements and refunds
  • Using your passion for the brand and product to upsell
  • Assisting with International orders
  • Assisting with customer applications for finance

    Requirements:

    The successful Customer Experience Coordinator will have solid experience in a retail or customer service environment - experience in an ecommerce or luxury brand would be advantageous but not essential. You will be tech savvy and comfortable using excel and CRM systems. You will be passionate about providing outstanding customer service with an ability to manage difficult situations quickly, empathetically and calmly. This role would suit someone who has worked as a Customer Service Executive or Customer Service Coordinator.

    Company Information:

    You will be joining a wonderful, luxury e-commerce brand specialising in beautiful homewares and interior products who have experienced fantastic growth in recent years.

    Package:

    £22,000 - £25,000 per annum

    Pension

    Parking

    Personal Development Programme

    Able to accrue up to 24 Days Annual Leave

    Generous 40% Discount

    1x Day Per Year - Personal Charity Day

    Health insurance (post probation)



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