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Senior Team Manager

2 months ago

Leigh, Wigan, United Kingdom Talent Solutions Network Full time

Job Summary:

This is an exciting opportunity to join Talent Solutions Network as a Senior Team Manager, where you will play a key role in leading and managing a high-performing team in a dynamic financial services organization.

About the Role:

As a Senior Team Manager, you will be responsible for coaching and developing your team members to improve overall customer service performance, applying effective leadership techniques, and creating an environment where colleagues feel empowered to put the customer first.

Key Responsibilities:

  • Lead and manage a high-performing team in a fast-paced environment
  • Coach and develop team members to improve customer service performance
  • Apply data-driven insights to make informed decisions
  • Lead by example, supporting the team with escalations and providing guidance
  • Use data analysis tools to drive business growth and improvement

Requirements:

  • Proven experience in leading and managing a team in a high-volume work environment
  • Strong data analysis skills, with experience in using tools such as Tableau, Power BI, and Excel
  • Excellent communication and negotiation skills, with the ability to present ideas to a team
  • Experience in performance management and coaching
  • Confident use of Microsoft Office and other IT systems

What We Offer:

  • Annual company bonus scheme
  • 20 days annual leave + Bank Holidays and the option to buy more
  • Private Medical Insurance + option to add family members
  • Enhanced company pension
  • Enhanced maternity pay
  • Personal development opportunities

About Us:

Talent Solutions Network is an independent recruitment agency, partnering with start-ups, SMEs, and international PLCs to provide innovative recruitment solutions.