Senior Fitness Operations Manager
4 weeks ago
Job Title: Senior Fitness Operations Manager
About the Role:
We are seeking a highly motivated and experienced Senior Fitness Operations Manager to join our team at Frasers Group. As a key member of our management team, you will be responsible for leading our gym operations and ensuring that our members receive an exceptional experience.
Key Responsibilities:
- Represent Everlast Gyms as an ambassador for fitness and demonstrate our elevated ways of working.
- Drive all revenue lines from membership sales to product and secondary sales to drive profitability.
- Manage controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend.
- Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
- Ensure central processes such as STRIVE and MOVE are followed and delivered to the highest level consistently.
- Drive collective buy-in to national focuses and incentives such as #WORKOUTWEDNESDAY and #WeCommunicate.
- Lead the recruiting, monitoring, training, and onboarding of new team members within your gym.
- Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard using our in-house systems.
- Deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis.
- Report facilities and maintenance-related issues in accordance with best practice guidelines.
- Manage club rotas based on budgets, ensuring fully trained team members are always onsite.
- Be resilient and agile to react to challenging situations and find solutions.
- Able to effectively manage all policies and procedures, including Health and Safety, inclusive of pool plant operations.
- Ensure consistently high standards of cleanliness and presentation at all times, whether on-shift or not, with two members of staff working at the same time.
Requirements:
- Possession of a Level 2 qualification in fitness (desirable).
- 1+ year previous management role experience within the fitness industry.
- Strong leadership qualities.
- Adaptability in communication and management style depending on the team member and their drivers.
- A positive, solutions-driven mindset in the face of adversity.
- A member champion mentality with exceptional interpersonal skills.
- Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
- Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.
About Us:
Frasers Group is a dynamic and ambitious organization that is committed to delivering exceptional results. We are looking for individuals who share our passion for health, fitness, and wellness and who are driven to succeed.
How to Apply:
If you are a motivated and experienced Senior Fitness Operations Manager looking for a new challenge, please submit your application.
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