Customer Service Team Lead
1 month ago
We are seeking a highly skilled Customer Service Team Lead to join our team at Page Personnel Sales. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our global customers.
Key Responsibilities:
- Lead a team of customer service representatives to deliver high-quality service to global customers.
- Manage the order process for all key accounts, including customer updates, forecasting, and managing key internal contacts to ensure a smooth journey for customers.
- Monitor and analyse key performance indicators to drive continuous improvement.
- Manage escalated customer complaints and resolve them satisfactorily.
- Implement customer service protocols and procedures to ensure consistent service delivery.
- Coordinate with other departments to ensure seamless customer experiences.
- Undertake regular training and development sessions for the team.
- Contribute to the development of customer service strategies and initiatives.
- Ensure compliance with regulatory standards and company policies.
Requirements:
- Experience working within FMCG / Manufacturing or a similar products-based organisation.
- Strong track record of managing customer relationships (Large businesses / retail customers preferred).
- Excellent systems capabilities - Power BI / CRM and MS Excel.
- Proven experience in a management or senior team lead role within customer services.
- Ability to handle escalated customer complaints effectively.
What We Offer:
- An attractive salary range of £38,000 to £42,000 per year.
- Hybrid working (3 days office / 2 days home).
- An opportunity to work in a vibrant and fast-paced FMCG industry.
- A supportive and collaborative work culture.
- Generous holiday leave.
- Opportunities for continuous professional development and career progression.
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