Tesco Travel Money Team Lead

3 days ago


Leigh, Wigan, United Kingdom Travelex Full time
About this role: We are seeking a skilled and experienced leader to fill the role of Bureau Manager within our Tesco Travel Money team. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring exceptional customer service and high levels of customer satisfaction. Your main goal will be to deliver on key performance goals, both procedural and operational, while maintaining a keen eye for detail and implementing best practices. If you have a passion for leading and driving dynamic teams, this is an excellent opportunity to join our team at Travelex. Responsibilities:
  • Manage and motivate a team of Travel Service Partners to deliver exceptional customer experiences
  • Nurture and mentor team members to achieve high levels of customer satisfaction and service quality
  • Lead by example, ensuring a culture of excellence and continuous improvement within the team
  • Engage with customers to process foreign exchange transactions accurately and efficiently
  • Utilize your keen eye for detail to process daily online FX requests and deliveries
  • Implement and drive best practices and regulatory standards to ensure operational compliance and efficiency
Requirements:
  • Possess excellent leadership and communication skills
  • Have a strong focus on customer service and satisfaction
  • Be able to work effectively in a fast-paced environment
  • Have a keen eye for detail and a strong understanding of regulatory requirements
  • Be able to motivate and lead a team to achieve high levels of performance
About us:

We are one of the leading specialist providers of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. We value diversity and are committed to providing a positive and inclusive work environment.



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