Tesco Travel Money Manager
4 weeks ago
Job Title: Tesco Travel Money Manager
Job Summary:
We are seeking a highly motivated and experienced Bureau Manager to join our team at Tesco Leigh. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Manage a team of Travel Service Partners to deliver outstanding customer service and achieve business objectives.
- Nurture and mentor team members to develop their skills and knowledge.
- Review customer feedback and service levels to implement improvements and achieve objectives.
- Process foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals, including procedural, operational, and customer-focused metrics.
- Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures.
Requirements:
- Passion for leading and motivating teams to achieve targets and business objectives.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Strong customer service skills, with a focus on delivering exceptional experiences.
- Desire to succeed and make a positive impact on the business.
What We Offer:
- A comprehensive voluntary benefits package, including discounted corporate rates on insurance and products.
- Employee wellness programs and guidance on physical, mental, and financial wellbeing.
- A wide range of employee discounts through Bravo Benefit.
- Flexible hours and shift patterns to suit various lifestyles, with opportunities for overtime.
- 25 days holiday (pro-rata), bank holidays, and the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great provider, Scottish Widows.
About Travelex:
We are a market-leading specialist provider of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify customers' access to international money, however and whenever.
Equal Opportunities Employer:
We value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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