Customer Relationship Specialist

5 days ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time
Account Handler Opportunity

A fantastic opportunity has arisen for an experienced Account Handler to join a company going through a period of growth.

Salary: £25,000 - £35,000 per annum (dependent on experience)

Job Description:

We are seeking an exceptional individual with circa 2 years worth of experience in a similar Account Handler role and a desire to learn.

  • Address client and insurer requests promptly, exceeding service standards and following company procedures.
  • Negotiate renewals with insurers to achieve favourable outcomes for clients, maintaining high renewal retention rates.
  • Conduct active housekeeping of Task Management, issuing client invoices promptly, and addressing outstanding activities.

The ideal candidate will have a minimum of 2 years of broking experience, knowledge of Property, Package Policies and Contractors All Risk, Commercial Combined, strong interpersonal skills and excellent communication skills, particularly over the phone.

As a key member of our team, you will be responsible for delivering superior service by keeping promises, meeting deadlines, and ensuring professional communication.

Requirements:
  • Excellent planning, organisational and time management skills.
  • Ability to work efficiently under pressure and prioritise your workload.
  • Negotiation skills.
  • Acts compliantly with a good understanding of regulatory requirements.
  • IT literate with client systems and Microsoft packages.

This is an excellent opportunity and there will be the opportunity to work hybrid after a period of training. We take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before submitting.



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