Sales and Customer Engagement Specialist

1 day ago


Maidstone, Kent, United Kingdom CV-Library Full time

Job Description: Sales and Customer Engagement Specialist

About Us:

TPS is part of the Volkswagen Group, one of the world's leading automotive companies. We provide high-quality Genuine Parts and products to independent garages and bodyshops across the UK.

About the Role:

We are looking for a highly motivated and results-driven Sales and Customer Engagement Specialist to join our team in Maidstone, Kent. As an integral part of our sales function, you will play a key role in delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  1. Work with the Sales Manager and team to deliver and achieve business plan and sales objectives.
  2. Achieve personal KPIs and revenue targets with target customers.
  3. Accurately identify parts to meet customer sales requirements.
  4. Utilise product promotions effectively to achieve specific targets.
  5. Identify and leverage potential sales opportunities within the customer base.
  6. Maintain product knowledge and awareness of competitor activity.
  7. Build strong relationships with customers through regular contact and face-to-face visits.
  8. Provide a high level of service to customers through understanding their needs, responding to requests, progressing orders, and providing expert advice.
  9. Assist and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
  10. Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
  11. Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
  12. Ensure proper use of systems to search and order parts.
  13. Complete all required documentation accurately and promptly.
  14. Deal with cash and credit card transactions in line with TPS Guidelines.

Requirements:

  • A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
  • Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
  • Passion for providing a great customer service experience.
  • Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
  • A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
  • Excellent attention to detail and accurate record-keeping.
  • IT literate, preferably with a good working knowledge of MS Excel.
  • A passion for the automotive industry.

Salary and Benefits:

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including a motivating and inclusive workplace, opportunities for career growth, and a chance to work with a leading automotive company.



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