Sales and Customer Engagement Specialist
1 day ago
Job Description: Sales and Customer Engagement Specialist
About Us:
TPS is part of the Volkswagen Group, one of the world's leading automotive companies. We provide high-quality Genuine Parts and products to independent garages and bodyshops across the UK.
About the Role:
We are looking for a highly motivated and results-driven Sales and Customer Engagement Specialist to join our team in Maidstone, Kent. As an integral part of our sales function, you will play a key role in delivering exceptional customer service and driving sales growth.
Key Responsibilities:
- Work with the Sales Manager and team to deliver and achieve business plan and sales objectives.
- Achieve personal KPIs and revenue targets with target customers.
- Accurately identify parts to meet customer sales requirements.
- Utilise product promotions effectively to achieve specific targets.
- Identify and leverage potential sales opportunities within the customer base.
- Maintain product knowledge and awareness of competitor activity.
- Build strong relationships with customers through regular contact and face-to-face visits.
- Provide a high level of service to customers through understanding their needs, responding to requests, progressing orders, and providing expert advice.
- Assist and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
- Ensure proper use of systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with cash and credit card transactions in line with TPS Guidelines.
Requirements:
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Salary and Benefits:
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including a motivating and inclusive workplace, opportunities for career growth, and a chance to work with a leading automotive company.
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