Systems Support Specialist

6 days ago


Chaucer, United Kingdom Spencer Clarke Group Full time
About the Role

We are seeking a highly skilled Systems Support Specialist to join our team at Spencer Clarke Group. As a key member of our team, you will be responsible for maintaining the integrity and availability of all revenues and benefits systems, ensuring accurate and timely delivery of council tax, business rates, and housing benefit overpayment documentation and notices.

Key Responsibilities
  • Work as part of a team to maintain the integrity and availability of all revenues and benefits systems.
  • Take responsibility for aspects of day-to-day systems management, including planning and coordinating system and subsidy reconciliations and managing batch schedules.
  • Provide technical expertise to support departmental projects and transformational change.
  • Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.
  • Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues.
  • Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.
  • Identify and take proactive action where improvements to system outputs and reporting will result in improved compliance or efficiencies.
  • Ensure account reconciliations (circa £300m) are completed in a timely and accurate way, including;
  • Housing and council tax reduction award postings, payments and returns.
  • Cash receipts for revenues and HBOP.
  • Revenues refunds.
  • Revenues suspense payments, reallocation to correct account to maximise income collection.
Requirements
  • Recent experience in supporting system applications in a Local Government environment.
  • Experience in data management and audit responsibilities.
  • Experience of improving processes through digital transformation.


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