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Systems Support Specialist

2 months ago

Chaucer, Greater London, United Kingdom Spencer Clarke Group Full time
Job Summary

We are seeking a skilled Systems Support Officer to join our team at a local authority client based in Greater London.

Key Responsibilities
  • Maintain the integrity and availability of all revenues and benefits systems, ensuring accurate and timely delivery of council tax, business rates, and housing benefit overpayment documentation and notices.
  • Take responsibility for aspects of day-to-day systems management, including planning and coordinating system and subsidy reconciliations and managing batch schedules.
  • Provide technical expertise to support departmental projects and transformational change.
What's on Offer
  • Rate of pay: £19+ per hour - Negotiable on experience following a successful interview.
  • Contract type: Agency 3-6 months minimum, with a high likelihood of extension.
  • Hours: 36 hours per week.
  • Location: SE1. (Hybrid working could be on offer).
About the Role

To provide advice, expertise and guidance on revenue and benefits application management, providing cost effective and innovative solutions.

Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.

Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues. Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.

Identify and take proactive action where improvements to system outputs and reporting will result in improved compliance or efficiencies.

Ensure account reconciliations (circa £300m) are completed in a timely and accurate way, including;

  • Housing and council tax reduction award postings, payments and returns.
  • Cash receipts for revenues and HBOP.
  • Revenues refunds.
  • Revenues suspense payments, reallocation to correct account to maximise income collection.
Experience / Knowledge Needed
  • Recent experience in supporting system applications in a Local Government environment.
  • Experience in data management and audit responsibilities.
  • Experience of improving processes through digital transformation.