Customer Support Specialist
2 weeks ago
Job Summary:
Zorba Consulting Limited is seeking a highly motivated and detail-oriented Graduate Customer Support Consultant to join our team. As a Graduate Support Consultant, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and contributing to the development of support documentation.
Key Responsibilities:
- Provide timely and effective support to clients via various communication channels
- Troubleshoot and resolve technical issues with our HR software product
- Collaborate with the development team to identify and communicate solutions to clients
- Maintain accurate records of client interactions and resolutions
- Contribute to the development of support documentation and knowledge base
- Stay up-to-date with new software products and features
Requirements:
- Minimum 2.1 Degree educated or international equivalent in Business, IT, Languages, or Social Sciences
- Strong communication and customer service skills
- Strong interest in IT or Technology, including using a software or software package in a commercial environment or project
- Ability to troubleshoot and problem-solve
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Fluency in a second language (Italian) is a bonus
What We Offer:
- Competitive salary up to £25k
- 25 days' holiday
- Flexible working hours
- Regular social events
- Buy/sell annual leave scheme
- A culture built on flexibility and trust
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