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Customer Support Specialist

2 months ago

Chaucer, Greater London, United Kingdom Zorba Consulting Limited Full time
Customer Support Consultant

We are seeking a highly motivated and detail-oriented Customer Support Consultant to join our team at Zorba Consulting Limited. As a Graduate Customer Support Consultant, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and contributing to the development of support documentation.

Key Responsibilities:
  • Provide timely and effective support to clients via telephone, video, and email
  • Troubleshoot and resolve technical queries on our HR software product
  • Maintain accurate records of client interactions and resolutions
  • Contribute to the development of support documentation
  • Stay up-to-date on new software products and features
Requirements:
  • Minimum 2.1 Degree educated in Business, IT, Languages, or Social Sciences
  • Strong communication and customer service skills
  • Strong interest in IT or Technology
  • Ability to troubleshoot and problem-solve
  • Fluency in a second language (Italian) is a bonus
What We Offer:
  • To £25k salary
  • 25 days holidays
  • Flexible working hours
  • Regular social events
  • Buy/sell annual leave scheme

We are a flexible and trusting company that values our employees' well-being and career development. If you are a bright and passionate individual with a strong interest in customer service and technology, we encourage you to apply for this exciting opportunity.