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Graduate Customer Support Specialist

2 months ago

Chaucer, Greater London, United Kingdom Zorba Consulting Limited Full time

Job Summary:

Zorba Consulting Limited is seeking a highly motivated and detail-oriented Graduate Customer Support Consultant to join our team. As a Graduate Support Consultant, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and contributing to the development of support documentation.

Key Responsibilities:

  • Provide timely and effective support to clients via various communication channels
  • Troubleshoot and resolve technical issues with our HR software product
  • Collaborate with the development team to identify and communicate solutions to clients
  • Maintain accurate records of client interactions and resolutions
  • Contribute to the development of support documentation and knowledge base
  • Stay up-to-date with new software products and features

Requirements:

  • Minimum 2.1 Degree educated in Business, IT, Languages, or Social Sciences
  • Strong communication and customer service skills
  • Strong interest in IT or Technology, including using software in a commercial environment
  • Ability to troubleshoot and problem-solve
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Fluency in a second language (Italian) is a bonus

What We Offer:

  • Competitive salary up to £25k
  • 25 days' holiday
  • Flexible working hours
  • Regular social events
  • Buy/sell annual leave scheme
  • A culture built on flexibility and trust