Guest Relations Complaints Specialist

About the RoleWe are seeking a skilled Guest Relations Complaints Specialist to join our team in Southampton. This role is perfect for individuals who enjoy working in customer-facing environments and have experience in complaint resolution.The ideal candidate will be responsible for managing customer contact throughout the complaint process, providing...

About the RoleWe are seeking a skilled Guest Relations Manager to join our team at Southampton Harbour Hotel. As a Guest Relations Manager, you will be responsible for ensuring our guests receive the ultimate guest experience throughout their stay. This includes overseeing and coordinating the Guest Relations operation to establish and maintain marketing...

Who We AreSouthampton Harbour Hotel is a prestigious hotel nestled in a beautiful location in the South. Our luxury portfolio spans sensational coastal, country, and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In our pursuit of excellence, we strive to provide exceptional hospitality...

About the RoleWe are seeking a Guest Relations Manager to join our team at Southampton Harbour Hotel. As a key member of our hotel team, you will be responsible for ensuring our guests receive the ultimate guest experience throughout their stay.The successful candidate will be a strong and confident communicator with a natural ability to engage and build...

About the Role: A new opportunity has arisen for a skilled Professional Complaints Resolution Specialist to join Quilter's experienced and knowledgeable complaints team. As a key member of our team, you will be responsible for investigating and resolving errors and omissions related to advice, fees, and charges.You will take ownership of case reviews,...

We are looking for a highly organised Complaints Resolution Specialist to join our team at Quilter. As a key member of our Complaints Team, you will be responsible for investigating and resolving customer complaints in a fair and impartial manner.The successful candidate will have excellent communication skills, both written and verbal, and be able to...

Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process.The ideal candidate will be a trusted resolution expert, responding promptly to complaints and...

Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and contributing to the...

About the RoleAt Quilter, we are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team. The successful candidate will provide a dedicated service to both our adviser/firms and end customers alike, handling expressions of dissatisfaction in a timely manner and adhering to both internal SLAs...

About the RoleAs a Complaints Administrator at Quilter, you will play a crucial role in ensuring that all expressions of dissatisfaction are handled in a timely and fair manner. You will be responsible for logging all complaints within internal SLAs and regulatory timescales, liaising with stakeholders, legal entities, and regulators.Key...

Role OverviewAs a PBR Investigator at Quilter, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges. You will take case ownership, conduct comprehensive investigations, and compile written reports. Your role will involve liaising with internal and external stakeholders, including customers,...

Job Description: As a Complaint Administrator at Quilter, you will play a crucial role in ensuring that customer complaints are handled efficiently and effectively. This is an exciting opportunity to join a leading provider of financial advice, investments, and wealth management, committed to being the UK's best wealth manager for clients and their advisers....

Job SummaryWe are seeking a highly skilled Marketing and Communications Specialist to join our team at Accor Hotels. The successful candidate will be responsible for the overall supervision, planning, controlling, and coordination of all marketing and communications activities for our assigned outlet.Key ResponsibilitiesMonitor and update information and...

**About Us**Oceania Cruises is a leading culinary and destination-focused cruise line that offers luxurious experiences at sea. Our small ships cater to a maximum of 1,238 guests, providing unparalleled service and exceptional cuisine. We pride ourselves on destination-rich itineraries that span the globe, visiting over 450 marquee and boutique ports across...

Job Title: Guest Resolutions CoordinatorAt Oceania Cruises, we are seeking a highly skilled Guest Resolutions Coordinator to join our team.Job Summary:The Guest Resolutions Coordinator will be responsible for resolving escalated customer complaints in a professional and timely manner. This role will require strong communication and problem-solving skills to...

About the RoleQuilter plc is a leading provider of financial advice, investments, and wealth management. We are seeking a skilled Complaints Administrator to join our team in Southampton, UK. The successful candidate will be responsible for logging expressions of dissatisfaction, adhering to internal service level agreements and regulatory timescales. The...

We're seeking a skilled Cruise Line Support Specialist to join our team at Carnival UK. As a key member of our Helpdesk team, you will be responsible for delivering exceptional customer service and resolving queries related to our luxury cruises.Your primary objective will be to provide a high-quality customer experience by addressing guest inquiries and...

We are currently seeking a friendly and engaging Reservations Agent to join our team at Novotel & Ibis Southampton. This is a 9-month fixed-term contract, starting as soon as possible. As a Reservations Agent, you will be responsible for creating a warm and welcoming experience for our guests by assisting them with booking reservations and planning their...

Restaurant Operations LeadershipKey ResponsibilitiesCollaborate with the leadership team to achieve high guest satisfaction ratings.Lead and guide servers to ensure seamless service delivery.Minimize overtime usage and optimize resource allocation.Record all voids and report payment discrepancies to the Restaurant Manager.Address guest complaints and report...

Job Title: Dutch Language Reservations SpecialistCarnival UK Group is seeking a skilled Dutch language reservations specialist to join our team. This role will involve providing exceptional customer service and support to our guests, while also working closely with our travel advisors to ensure seamless experiences for all parties involved.We are offering a...