Guest Relations Complaints Specialist
5 days ago
We are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process.
The successful candidate will be a trusted resolution expert, responding promptly to complaints and managing case loads within agreed service levels and ABTA regulated time frames.
You will provide high-quality service to our guests from across all areas of the guest journey, from pre-booking to post-cruise.
Key Responsibilities- Respond to all guest complaints with a high standard of professionalism and empathy, and with solutions in line with agreed compensation guidelines.
- Work with limited supervision to meet or exceed efficiency KPIs, Quality metrics & Customer satisfaction goals.
- Be creative and proactive in identifying and resolving potential issues, maintaining a focus on guest experience.
- Provide regular feedback on incoming trends and proactively question working practices to further enhance the guest experience.
We offer a range of benefits, including hybrid working, recognition schemes, employee discounts, and extensive learning and development opportunities.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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Guest Relations Complaints Specialist
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Guest Relations Complaints Specialist
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Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob SummaryWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...
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Guest Relations Complaints Specialist
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Guest Relations Complaints Specialist
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Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...
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Guest Relations Complaints Specialist
1 month ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...
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Guest Relations Complaints Specialist
1 month ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...
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Guest Relations Complaints Specialist
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Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...
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