Marketing and Communications Specialist

4 weeks ago


Southampton, Southampton, United Kingdom Accor Hotels Full time

Job Summary

We are seeking a highly skilled Marketing and Communications Specialist to join our team at Accor Hotels. The successful candidate will be responsible for the overall supervision, planning, controlling, and coordination of all marketing and communications activities for our assigned outlet.

Key Responsibilities

  • Monitor and update information and content of hotel's website and postings on other digital platforms.
  • Attend to client/media complaints, requests, and enquiries.
  • Maintain and update media list for sending to trade, group, and consumer publications on a regular basis.
  • Analyze and evaluate performance of marketing and promotion campaigns.

Additional Responsibilities

  • Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.

Requirements

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. A strong understanding of marketing principles and practices is essential, as well as experience in digital marketing and communications.



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