Cruise Line Support Specialist

1 week ago


Southampton, Southampton, United Kingdom Carnival UK Full time

We're seeking a skilled Cruise Line Support Specialist to join our team at Carnival UK. As a key member of our Helpdesk team, you will be responsible for delivering exceptional customer service and resolving queries related to our luxury cruises.

Your primary objective will be to provide a high-quality customer experience by addressing guest inquiries and concerns in a professional and courteous manner. This will involve utilizing your product knowledge and problem-solving skills to resolve issues efficiently and effectively.

Key Responsibilities:

  • Respond to guest inquiries and resolve issues related to our cruises, including itinerary changes, cancellations, and other customer concerns.
  • Collaborate with our internal teams to ensure seamless communication and resolution of guest issues.
  • Develop and maintain in-depth knowledge of our cruise products and services to provide expert advice and support to our guests.
  • Work closely with our training team to stay up-to-date on new products and services, as well as any changes to our existing offerings.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues efficiently.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.
  • Proficiency in using technology to manage guest interactions and resolve issues.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the cruise industry.


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