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Luxury Cruise Sales Consultant
1 month ago
We are seeking a highly motivated and experienced Sales Consultant to join our team at Regent Seven Seas Cruises. As a Sales Consultant, you will be responsible for promoting our luxury cruise products to direct EMEA guests, cultivating and maintaining customer relationships, and driving direct sales.
Key Responsibilities:
- Promote sales to direct EMEA guests by initiating calls, SF Campaigns to act on leads and/or prospects in order to identify travel needs, present/explain RSSC cruise products and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify guest travel trends; Proactively and consistently seeks opportunities to promote and sell RSSC products based on guest travel history.
- Acquire in-depth industry and RSSC company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participate in department-approved mass e-mail campaigns targeting specific guests' profiles.
Requirements:
- Minimum one year sales experience; cruise sales a plus. Familiarity of global travel destinations recommended, but not required.
- GCSE's or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.
About Regent Seven Seas Cruises:
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled ExperienceTM, with every luxury included, for 30 years. Our spacious and stylish ships form The World's Most Luxurious FleetTM and explore more than 450 immersive destinations globally.
We offer Unrivalled Space at SeaTM, with sumptuous all-suite accommodations, nearly all with private balconies, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces. Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line.
Voyage fares include, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.
Benefits:
- Free car parking nearby
- Pension Scheme
- Private Medical
- Development Opportunities, partnered with Dale Carnegie
- Sales Incentive Plan
- 6 weeks-paid sickness
- Discounted Cruise Programme
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts
