Professional Complaints Resolution Specialist

1 week ago


Southampton, Southampton, United Kingdom Quilter Full time
About the Role:

A new opportunity has arisen for a skilled Professional Complaints Resolution Specialist to join Quilter's experienced and knowledgeable complaints team. As a key member of our team, you will be responsible for investigating and resolving errors and omissions related to advice, fees, and charges.

You will take ownership of case reviews, conducting comprehensive investigations into all available information and documentation. This may involve dealing with customer complaints and working closely with internal and external stakeholders, including customers, adviser firms, insurers, legal entities, and senior management.



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