Customer Service Representative
2 weeks ago
We are seeking a highly skilled and experienced Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and contributing to the success of our business.
Key Responsibilities:
- Respond to guest complaints with a high standard of professionalism and empathy, providing solutions in line with agreed compensation guidelines.
- Work with limited supervision to meet or exceed efficiency KPIs, Quality metrics & Customer satisfaction goals.
- Be creative and proactive in identifying and resolving potential issues, maintaining a focus on guest experience.
About You:
- You will be an effective communicator, with exceptional customer service skills and experience in Contact Centre customer services/complaints environment.
- You will be able to work in a fast-paced environment, prioritizing tasks and managing multiple cases simultaneously.
- You will be a team player, with a positive attitude and a passion for delivering exceptional guest experiences.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced environment.
- The chance to develop your skills and career with a leading company in the travel and leisure industry.
About Us:
Carnival Corporation and plc is a global cruise and vacation company that operates two of the world's most iconic brands, P&O Cruises and Cunard. We are committed to delivering unforgettable holiday happiness to our guests and to creating a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
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