Customer Service Representative

4 weeks ago

Southampton, Southampton, United Kingdom GoHenry Full time
About GoHenry

We're a financial technology company dedicated to empowering young people with money skills that will set them up for life. Our goal is to create generations of independent, confident individuals who can navigate the financial world with confidence.

As a Customer Service Representative, you'll be our customers' first point of contact, working to resolve their queries and provide them with the tools they need to succeed. You'll communicate with customers through various channels, including phone calls, in-app chat, and email.

Key Responsibilities
  • Provide exceptional customer service, ensuring that customers have a positive experience with GoHenry
  • Work closely with the support team to resolve customer queries and provide solutions
  • Communicate effectively with customers, using clear and concise language to explain complex financial concepts
  • Collaborate with the team to develop and implement processes that improve customer satisfaction and loyalty
What We Offer

We're committed to providing our customers with the best possible experience. As a Customer Service Representative, you'll have the opportunity to work with a talented team, develop your skills and knowledge, and make a real difference in the lives of our customers.

We offer a range of benefits, including:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to work with a cutting-edge financial technology company
Requirements

To be successful in this role, you'll need:

  • Transferable customer service skills from a contact centre, financial services, retail, or hospitality environment
  • A high standard of written and verbal English
  • Comfortable navigating multiple systems and communicating complex information to customers
  • A passion for building strong relationships and providing exceptional customer experiences

We're an equal opportunities employer and welcome applications from candidates of all backgrounds. If you're passionate about delivering exceptional customer service and want to join a dynamic team, we'd love to hear from you.

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