Customer Service Representative

3 weeks ago


Southampton, Southampton, United Kingdom Apcoa Parking Full time
Customer Service Representative

Are you a customer-focused individual who enjoys being active while working? We have an exciting opportunity for a Customer Service Representative to join our team at Southampton Airport.

Duties:
  • Carry out patrols on foot or in the company vehicle as required or directed.
  • Conduct manual car park counts and record data.
  • Complete vehicle defect sheets prior to using company vehicles.
  • Assist customers in distress or need of assistance.
  • Monitor car park appearance and ensure company standards are maintained.
  • Display laminated signage in case of equipment failure.
  • Ensure compliance with customer procedures and handle money.
  • Use relevant systems to maintain car park efficiency.
  • Grit car parks in inclement weather and display relevant signage.
  • Be visible in car parks and deal with customer enquiries professionally.
  • Engage in radio communication with APCOA bus drivers.
  • Answer intercoms professionally and deal with queries according to APCOA's operating procedures.

Requirements:
  • Great communication skills.
  • Smart, professional appearance.
  • Flexible and self-motivating.

We are committed to creating a fair and inclusive work environment where everyone has the opportunity to succeed. We offer a motivating work environment, challenging projects, and a culture of fostering and support.



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