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Contract Administrator

1 month ago

Derby, Derby, United Kingdom Integral UK Full time

Job Title: Contract Administrator

Main Responsibilities:

  • Execute end-to-end work order management, coordinating planned and reactive services within remit.
  • Record and classify service requests, incidents, and complaints for trend analysis.
  • Monitor, action, and escalate work orders and incidents to achieve service levels and inform customers of status and progress.
  • Procure services from external supply partners, including purchase order creation and service delivery management.
  • Develop and maintain a good understanding of the Corrigo application, mobile and scheduling systems, and facilities management services provided to clients.
  • Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
  • Keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
  • Resolve customer issues according to the Customer Complaint process.

Requirements:

  • 2+ years working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
  • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
  • Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.
  • Excellent communication – both written and verbal.
  • Ability to stay calm in a high-paced environment.