Sales Branch Assistant
2 weeks ago
We are currently seeking a skilled Branch Assistant to join our ADI team in the Enfield branch. This role is a Monday-to-Friday position that offers excellent opportunities to develop a career in customer service, account management, and B2B sales.
As a key member of our Trade Counter team, you will be responsible for providing exceptional service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets. Your duties will include:
Key Responsibilities:
- Deliver an outstanding customer experience, maintaining strong effective relationships with customer base & supply partners.
- Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
You Will Need:
- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
- Ability to multi-task.
- Excellent communication skills.
- Ability to work in a fast-paced, demanding environment.
- Ability to work effectively in a team.
What We Value:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
- Strong interpersonal skills.
- Ability to work autonomously and collaboratively as part of a team.
What's in It for You:
- Stable permanent role Monday to Friday.
- Great work environment.
- Bonus scheme paid quarterly.
- Excellent company benefits + pension contribution.
- Genuine opportunities for progression.
- Opportunity to work for a forward-thinking global brand.
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