Sales Assistant
4 weeks ago
We are seeking a highly motivated Sales Assistant to join our Trade Counter team in Enfield. This role offers excellent opportunities to develop a career in customer service, account management, and B2B sales.
As a Sales Assistant, you will be responsible for providing exceptional service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.
Key Responsibilities:
- Deliver an excellent customer experience, maintaining strong relationships with our customer base and supply partners.
- Work effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving and delivering Branch KPIs to identify new ways to innovate and drive growth.
- Process weekly stock deliveries and put goods away in the correct warehouse location.
- Manage customer returns and follow our returns procedure to achieve customer credits and necessary administration work.
- Respond to inbound calls and look for opportunities to increase the customer's request order or quotation by utilizing sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives, and utilize promotions to proactively seek a higher return from the customer's original request.
- Serve on the Trade Counter to support serving customers, pick, pack, and serve customers in line with company processes.
- Manage and respond to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
- Manage Outbound deliveries - pick, pack process, and create relevant courier paperwork.
Requirements:
- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favorably.
- Ability to multi-task.
- Excellent communication skills.
- Ability to work in a fast-paced, demanding environment.
- Ability to work effectively in a team.
- Positive attitude.
We Value:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
- Strong interpersonal skills.
- Ability to work autonomously and collaboratively as part of a team.
- Strong desire to learn.
What's in it for you:
- Stable permanent role Monday to Friday.
- Great work environment.
- Bonus scheme paid quarterly.
- Excellent company benefits + pension contribution.
- Genuine opportunities for progression.
- Opportunity to work for a forward-thinking global brand.
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