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Customer Service Liaison
2 months ago
Customer Service Coordinator
About the Role
We are seeking a skilled Customer Service Advisor to join our team in Edinburgh. As a Customer Service Coordinator, you will play a key role in managing customer orders and working closely with logistics to ensure seamless delivery.
Key Responsibilities
- Manage customer orders and collaborate with logistics teams to resolve any issues
- Handle internal and external phone calls and emails to provide exceptional customer service
- Maintain strong relationships with carriers and customers to ensure timely and efficient delivery
- Solve customer complaints and issues promptly and efficiently
Requirements
- Strong multitasking skills and ability to work in a fast-paced environment
- Proficiency in computer software and excellent written and verbal communication skills
- Adaptability, dependability, and problem-solving abilities
- Collaborative mindset and willingness to work with others
About Search
Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their background or experience.
