Care Coordinator
6 days ago
Norfolk Care is seeking an experienced Care Coordinator to join our team in Lowestoft.
The successful candidate will be responsible for ensuring the continuity of care while promoting our services through face-to-face and telephone communication.
Key responsibilities include:
- Coordinating and managing staff rotas to ensure adequate staff cover.
- Developing effective working relationships with employees and clients.
- Arranging new client care assessments and ensuring a smooth onboarding process.
- Updating records of Service Users and Care Workers.
- Liaising with healthcare professionals and supporting the Registered Care Manager.
- Providing returns and reports on business activity, including marketing and promotions.
- Handling incoming Home Care enquiries and resolving minor complaints.
Requirements:
The ideal candidate will have excellent communication and interpersonal skills, be customer-focused, and able to multitask under pressure.
They will need to be flexible and work effectively with team members and on their own.
Salary: £24,000 - £25,000 per annum (depending on experience).
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