Customer Success Manager

1 day ago


High Wycombe, Buckinghamshire, United Kingdom Burton Recruitment Limited Full time
Lead a Team of 20 Account Managers

Located in High Wycombe, this is an exciting opportunity to join a rapidly growing facilities solutions company as the Head of Customer Success/Key Accounts. As part of your role, you will manage a team of 20 account managers and account executives, driving customer success within a KAM team and developing processes to optimise efficiency.

The ideal candidate will have a highly commercial mindset, strong people management experience, and a hands-on approach to driving success with top-tier clients personally. Main Responsibilities:

  • Customer Success Team Management
  • Customer Onboarding & Training
  • Relationship Building & Account Management
  • Proactive Support & Issue Resolution
  • Upsell & Cross-Sell Opportunities
  • Customer Advocacy & Feedback Loop
  • Data-Driven Insights
  • Retention & Churn Prevention

This role comes with a salary of approximately £72,500 - £82,500 per annum, plus bonus. The company offers a warm, supportive environment that supports growth and progression.



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