Customer Service Operations Lead
2 days ago
**Job Overview:** We are looking for an exceptional Customer Service Operations Lead to join our team in Chalfont St. Giles, Buckinghamshire.
About the Job:
The successful candidate will be responsible for leading and developing our Customer Service team, ensuring that we provide a seamless and compliant service to our customers.
Key Responsibilities:
- Lead and manage a team of Customer Service Assistants/Operational Administrators
- Manage the department's operational workload and ensure smooth operations
- Conduct market research and provide recommendations for products and pricing at Savings Product Committee meetings
- Work with the Quality Assurance Champion to deliver training and implement procedural improvements
- Handle customer complaints effectively and implement procedural improvements
Requirements:
- Previous experience in a similar role, preferably in a Bank or Building Society environment
- Strong direct customer services background
- Proven team leader experience, including work allocation, people management, and performance appraisal
- Excellent communication skills, both written and verbal
Benefits:
- Competitive Salary: £45,000 - £55,000 per annum
- Holiday Entitlement: Up to 25 days holiday
- Contributory Pension Scheme: Employer contributions up to 10% of annual salary
- Healthcare: BUPA Health Cash Plan
- Training and Development Opportunities
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