Social Housing Customer Care Manager

2 months ago


High Wycombe, Buckinghamshire, United Kingdom Pinnacle Recruitment Ltd Full time
Customer Care Specialist Position

Annual Salary: £30,000 - £36,000

Work Location: Amersham, Buckinghamshire

We are currently seeking a highly motivated Customer Care Specialist to join our client, a reputable Social Housing Main Contractor, on a permanent basis. As a key member of the team, you will be responsible for providing exceptional customer care and supporting the site manager with quality control and health and safety requirements.

About the Role:

You will be working closely with the site manager to ensure that all quality control, environmental, and health and safety standards are met. You will also be responsible for recording and reporting any resident complaints, resolving them in a timely and professional manner.

Key Responsibilities:

  • Providing excellent customer care and resolving any resident complaints.
  • Collaborating with the site manager to ensure compliance with company procedures.

Requirements:

  • A self-motivated individual with experience in customer care, preferably in the Social Housing sector.
  • A full valid UK driving licence.
  • Proficiency in using Microsoft Excel and Word, or equivalent software.


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