Claims Negotiator

2 days ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

Solus Accident Repair Centres, a leading body repair group in the UK, is seeking an exceptional Claims Negotiator to join our team. This role offers a unique opportunity to develop your skills in total loss claims negotiation, working with a portfolio of Aviva policyholders.

Job Overview

We are looking for a dynamic and motivated individual who can utilise their customer service, claims knowledge, and decision-making skills to enhance the customer experience. As a Claims Negotiator, you will play a key role in managing total loss claims, collaborating with customers to identify tailored solutions, and exercising discernment to determine fair and consistent values for vehicles.

About the Role

This is a hybrid working opportunity, allowing you to balance work from home and one of our locations. You will be part of an established team that aspires to grow strengths through collaborative working and excellent team morale.

Key Responsibilities

  • Manage a portfolio of total loss claims through to settlement, ensuring customer satisfaction and effective case management.
  • Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
  • Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle, promoting customer satisfaction.
  • Foster relationships with external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
  • Promote customer satisfaction through attentive and compassionate service.

Requirements and Qualifications

  • Exceptional interpersonal and customer service skills.
  • Proficiency in negotiation, questioning, and decision-making.
  • Strong planning and analytical capabilities.
  • Effective communication and confidence in managing challenging situations.
  • Active listening and adaptability.
  • Organisational and case management skills.
  • Claims Management experience.
  • Numeracy and literacy skills.

Benefits and Support

  • A competitive salary of £40,000 - £50,000 per annum, based on experience.
  • Group income protection with access to 24/7 GP and medical advice.
  • Comprehensive total loss training plus claims overview and training.
  • Discounts on Aviva products and services.
  • Variety of savings and benefits schemes.
  • Main manufacturer approvals, including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
  • Award-winning services in customer service, apprenticeships, and IT systems.
  • Flexible working patterns, including hybrid working between home and one of our locations.

About Us

Solus Accident Repair Centres boasts a team of over 1000 experts across 27 locations, with a track record of repairing over 700,000 vehicles in the past 15 years. We offer a collaborative and customer-centric environment, fostering relationships with both external suppliers and internal stakeholders.



  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Solus Accident Repair Centres is a leading body repair group offering a competitive salary of £40,000 - £55,000 per annum, depending on experience.This role involves utilising customer service skills and claims knowledge to enhance the customer experience in a hybrid working environment.The responsibilities include managing total loss claims, collaborating...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    OverviewSolus Accident Repair Centres is a dynamic organisation seeking a talented individual to join our team as a Total Loss Claims Advisors. The successful candidate will have the opportunity to utilise their exceptional customer service, claims knowledge and decision-making skills to enhance the customer experience.About the RoleThe primary...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job DescriptionSolus Accident Repair Centres seeks an experienced Vehicle Damage Claims Negotiator to join its Total Loss Team. The ideal candidate will have strong negotiation and decision-making skills, as well as excellent communication abilities.About the RoleThis role involves working with customers to find suitable solutions for their vehicle damage...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job DescriptionThe Total Loss Team plays a crucial role in resolving complex claims. As a member of this team, you will work collaboratively with colleagues to ensure that all parties are satisfied with the outcome.ResponsibilitiesAssess vehicle damage and determine the appropriate course of actionNegotiate with customers to reach mutually beneficial...


  • Warrington, Warrington, United Kingdom Fqps Full time

    Fqps is seeking a highly motivated and experienced Claims Resolution Specialist to join our team. The successful candidate will be responsible for managing defendant insurance claims from initial instruction through to conclusion. They will utilise their analytical and problem-solving skills to manage complex claims and achieve timely...

  • Claims Manager

    1 week ago


    Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Overview:\Solus Accident Repair Centres, a leading body repair group in the UK wholly owned by Aviva, is seeking an experienced Claims Manager to join our team. As a key member of our team, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims through to settlement.\Job Description:\As a Total Loss Claims Advisor, your...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    We are seeking a Total Loss Claims Manager to join our team at Solus Accident Repair Centres. As a key member of our claims team, you will be responsible for managing a portfolio of total loss claims, from initial assessment to settlement.Your key responsibilities will include:Assessing claims and determining liabilityNegotiating settlements with...

  • Claims Adjuster

    2 days ago


    Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job TitleTotal Loss Claims AdvisorCompany OverviewSolus Accident Repair Centres is a leading body repair group in the UK, wholly owned by Aviva. We boast a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years.Last year, we helped more than 20,000 of our customers get back on the road after...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job DescriptionWe are seeking a skilled professional to join our team as a Claims Portfolio Manager. In this role, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims through to settlement.The ideal candidate will have exceptional interpersonal and customer service skills, proficiency in negotiation, questioning, and...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    The role of Total Loss Claims Advisor at Solus Accident Repair Centres involves managing a portfolio of Aviva policyholders' total loss claims, including validating and settling files, reporting concerns and errors, and collaborating with customers to provide tailored solutions during the vehicle valuation process. To succeed in this role, you will need...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    About the RoleSolus Accident Repair Centres is seeking a highly skilled Total Loss Claims Advisor to join its team.The successful candidate will have a competitive salary of £50,000 - £65,000 per annum and will be responsible for managing total loss claims, collaborating with customers, and exercising discernment in decision-making.Required Qualifications...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job SummarySolus Accident Repair Centres is seeking an experienced Total Loss Claims Advisors to join our team. As a key member of our team, you will be responsible for managing a portfolio of complex claims and providing exceptional customer service.About the RoleIn this role, you will be responsible for:Reviewing and assessing complex claims to determine...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Role OverviewSolus Accident Repair Centres is seeking a dynamic professional to join our team as a Total Loss Claims Specialist. This exciting opportunity will see you working with Aviva policyholders, utilising your customer service, claims knowledge and decision-making skills to deliver exceptional results.Key Responsibilities:Manage a portfolio of Aviva...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job OverviewSolus Accident Repair Centres is a leading body repair group in the UK, wholly owned by Aviva. We are seeking a dynamic individual to join our team as a Total Loss Claims Advisor.About the RoleThe successful candidate will be responsible for managing a portfolio of Aviva policyholders' total loss claims through to settlement. This includes...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Solus Accident Repair Centres is a leading provider of accident repair services, committed to delivering exceptional results for our customers. We are currently seeking a skilled Automotive Claims Specialist to join our team.In this role, you will play a pivotal part in achieving the best outcome for our customers, working closely with our production team to...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job DescriptionAs a Total Loss Claims Advisor, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims from start to finish.You will work closely with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.Your...


  • Warrington, Warrington, United Kingdom Fqps Full time

    About Us:Fqps is a leading provider of legal services, dedicated to delivering exceptional results for our clients. Our Motor Claims department is at the forefront of our business, and we are committed to excellence in everything we do.The Opportunity:We are seeking a skilled and motivated individual to join our Motor Claims team as a Defendant Insurance...


  • Warrington, Warrington, United Kingdom The Solution Automotive Limited Full time £5,250

    About Our CompanyThe Solution Automotive Limited is a well-established and respected accident repair group based in the UK. We pride ourselves on delivering excellent customer service and providing a supportive work environment.Job DetailsThis Vehicle Damage Assessor role offers a competitive salary of £35k basic, with opportunities to earn up to £45k OTE...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job DescriptionThe Accident Repair Claims Advisor will be responsible for assessing vehicle damage and providing accurate and fair total loss settlement costs. This role involves working closely with customers to understand their needs and concerns, negotiating storage and recovery costs, and promoting customer satisfaction through effective communication...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Estimated Salary: £35,000 - £45,000 per annumThis role involves working closely with customers to resolve claims in a fair and efficient manner. As a Vehicle Damage Negotiator, you will be responsible for assessing damages, negotiating settlements, and providing exceptional customer service.