Total Loss Claims Specialist

1 week ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
Role Overview

Solus Accident Repair Centres is seeking a dynamic professional to join our team as a Total Loss Claims Specialist. This exciting opportunity will see you working with Aviva policyholders, utilising your customer service, claims knowledge and decision-making skills to deliver exceptional results.

Key Responsibilities:
  • Manage a portfolio of Aviva policyholder's total loss claims through to settlement, ensuring timely resolution and customer satisfaction.
  • Collaborate with customers to identify tailored solutions during the vehicle valuation process following the total loss of their vehicle, aligning with Aviva's values and principles.
  • Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle, promoting customer satisfaction.
  • Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
Requirements:
  • Exceptional interpersonal and customer service skills, with proficiency in negotiation, questioning, and decision-making.
  • Strong planning and analytical capabilities, effective communication and confidence in managing challenging situations.
  • Active listening and adaptability, organisational and case management skills, with experience in claims management and motor claims.
  • Numeracy and literacy skills, with a strong understanding of claims processes and procedures.
What We Offer:
  • A competitive salary of £40,000 - £55,000 per annum, dependent on experience, plus benefits including group income protection, employer-matched pension contributions, and comprehensive training.
  • Flexible working arrangements, including hybrid working between home and one of our locations, with opportunities for career growth and development.
  • A commitment to diversity and inclusivity, with an inclusive recruitment process for disabled applicants.
  • The opportunity to work with a leading body repair group in the UK, boasting a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years.


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