Total Loss Claims Specialist

1 day ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
Job Description

As a Total Loss Claims Advisor, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims from start to finish.

You will work closely with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.

Your responsibilities will include managing indemnity spend, validating and settling files, and reporting concerns and errors.

Key Responsibilities

The key responsibilities of this role include:

  • Managing a portfolio of Aviva policyholders' total loss claims
  • Working closely with customers to identify tailored solutions
  • Validating and settling files, and reporting concerns and errors
  • Managing indemnity spend
Requirements

To be successful in this role, you will need:

  • Exceptional interpersonal and customer service skills
  • Proficiency in negotiation, questioning, and decision-making
  • Strong planning and analytical capabilities
  • Effective communication and confidence in managing challenging situations
  • Active listening and adaptability
  • Organisational and case management skills
Benefits

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:

  • Group income protection with access to 24/7 GP and medical advice
  • Competitive employer-matched pension contributions
  • Comprehensive total loss training plus claims overview and training
  • Discounts on Aviva products and services
  • Various savings and benefits schemes
  • Discounts and schemes for electric vehicle purchases
Why Join Us?

We are committed to creating an inclusive workplace culture that promotes diversity, equity, and inclusion. We welcome applications from individuals with diverse backgrounds and experiences.

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.



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