Claims Adjuster
3 days ago
Total Loss Claims Advisor
Company OverviewSolus Accident Repair Centres is a leading body repair group in the UK, wholly owned by Aviva. We boast a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years.
Last year, we helped more than 20,000 of our customers get back on the road after their car became a total loss.
About the RoleWe are seeking a dynamic individual to join our team as a Total Loss Claims Advisor. As a key member of our claims team, you will be responsible for managing a portfolio of Aviva policyholders' total loss claims from start to finish.
You will work closely with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
Your responsibilities will include managing indemnity spend, validating and settling files, and reporting concerns and errors.
Required Skills and QualificationsTo be successful in this role, you will need:
- Exceptional interpersonal and customer service skills
- Proficiency in negotiation, questioning, and decision-making
- Strong planning and analytical capabilities
- Effective communication and confidence in managing challenging situations
- Active listening and adaptability
- Organisational and case management skills
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:
- Group income protection with access to 24/7 GP and medical advice
- Competitive employer-matched pension contributions
- Comprehensive total loss training plus claims overview and training
- Discounts on Aviva products and services
- Various savings and benefits schemes
- Discounts and schemes for electric vehicle purchases
We are committed to creating an inclusive workplace culture that promotes diversity, equity, and inclusion. We welcome applications from individuals with diverse backgrounds and experiences.
If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
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