Credit Risk Manager

4 weeks ago


Coventry, Coventry, United Kingdom Funko Full time

Job Summary

The Credit Controller will play a vital role in managing the company's exposure to bad debt by actively managing customer accounts. This position requires a team player who can work collaboratively with the Credit Control Team Leader and AR Manager to meet monthly debt reduction targets and reduce debtor days.

Key Responsibilities

  • Allocate payments in a timely manner to ensure efficient cash flow.
  • Reconcile the EMEA ledger to ensure accuracy and completeness.
  • Allocate credits where applicable to minimize losses.
  • Handle daily customer queries, including copying invoices and PODs.
  • Balance credit risk with business growth by managing the release of orders.
  • Ensure timely invoice uploads to support cash flow.
  • Reconcile chargebacks and forward necessary credits for approval.
  • Liaise with internal departments to resolve issues.
  • Provide weekly statements to customers.
  • Reduce bad debt on the ledger.
  • Upload EDI (where applicable) to streamline processes.
  • Ensure timely payments from customers.
  • Communicate daily with customers via email, portal, and telephone.
  • Follow internal processes and controls to ensure SOX Compliance.
  • Chase overdue debt to minimize losses.
  • Update systems and shared spreadsheets to maintain accuracy.
  • Take payments over the phone from customers.
  • Work independently with minimal supervision.

Requirements

  • Experience in Credit Control, preferably in the FMCG industry.
  • Experience with Amazon Central Supplier system is an advantage.
  • Excellent IT skills, including intermediate Excel.
  • Experience with EMEA ledgers.
  • EDI experience.
  • Ability to work towards targets.
  • Open to change and new ways of working.
  • Excellent customer service skills.
  • Prompt action to deliver results and support the team.
  • Ambitious, driven, and focused with a can-do attitude.
  • Excellent verbal and written communication skills.
  • Ability to listen and interpret information, challenge the status quo.
  • Highly organized and proactive approach to work.
  • Prioritize workload and respond to multiple deadlines and tasks.
  • Assess information, quality orientation, speed, and accuracy.

About Funko

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. We provide a creative work environment with people who love pop culture just as much as you do. If you're looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves, we know how you feel.


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