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Technical Advisor

2 months ago

Stirling, Stirling, United Kingdom Etex Full time
About Etex

Etex is a global leader in the building materials industry, committed to inspiring new ways of living. Our purpose is to make a positive human impact on the world, and we strive to achieve this through our innovative solutions and commitment to sustainability.

About the Role

We are seeking a highly skilled and experienced Technical Advisor to join our UK Insulation Division. As a Technical Advisor, you will play a key role in supporting our customer base with technical expertise, providing product training, and responding to customer requests for U-value calculations. You will also be responsible for building strong relationships with key customers, distributors, architects, contractors, and other specifiers, becoming a reliable and respected subject matter expert with deep product knowledge and wide understanding of construction processes.

Key Responsibilities
  • Ensure the health, safety, and wellbeing of yourself and your colleagues as a first priority.
  • Build on technical knowledge and expertise across the portfolio, developing customer-orientated product offerings in association with colleagues in the wider Etex group.
  • Support customer base with product training delivered by various methods to suit the needs of the customer, responding to customer requests for U-value calculations with accuracy and in a timely manner.
  • Build ever-stronger relationships with key customers, distributors, architects, contractors, and other specifiers, becoming a reliable and respected subject matter expert with deep product knowledge and wide understanding of construction processes.
  • Respond to customer issues and complaints, working in partnership with the customer to devise mutually acceptable solutions.
  • Take ownership of product certifications such as BBA, ensuring all requirements are met in a timely fashion to ensure seamless continuation of certification.
  • Develop and implement internal communications to ensure colleagues are kept abreast of technical developments and changes.
  • Build strong relationships with team members based on honesty and integrity and genuine expertise.
  • Work with the wider team across the insulation division, Europe-wide, and including Commercial, H&S, Finance, contributing to projects as required.
About You

We are looking for a highly skilled and experienced individual with a strong background in building sciences or a related field. You will have a proven ability to sustain positive relationships with a range of customers of varying levels and a high level of technical knowledge and understanding of mineral wool insulation from manufacture to practical application. You will also have a working knowledge of U-value calculations, building standards relating to thermal and acoustic insulation, and proven ability in technical product process and certification.

What We Offer

We offer a competitive salary and a range of benefits, including opportunities for career progression and professional development. As a member of our team, you will have the opportunity to work with a global leader in the building materials industry and contribute to our mission to inspire new ways of living.