Technical Advisor
3 weeks ago
About Etex
Etex is a leading international company that inspires new ways of living. We strive to make a positive human impact on the world by developing innovative building solutions. Our purpose is to create a better, sustainable future.
About the Role
We are seeking a highly skilled Technical Advisor to join our UK insulation division. The successful candidate will work primarily with a well-respected brand, providing technical expertise to support our UK customer base. This is a fantastic opportunity to work in a small, tight-knit team, delivering a comprehensive service to customers in the distribution, house builders, specifiers, installers, and construction industries.
Key Responsibilities
- Ensure the health, safety, and wellbeing of yourself and your colleagues as a first priority.
- Develop and maintain technical knowledge and expertise across the portfolio, developing customer-oriented product offerings in association with colleagues in the wider Etex group.
- Support customer base with product training delivered by various methods to suit the needs of the customer, responding to customer requests for U-value calculations with accuracy and in a timely manner.
- Build ever-stronger relationships with key customers, distributors, architects, contractors, and other specifiers, becoming a reliable and respected subject matter expert with deep product knowledge and wide understanding of construction processes.
- Respond to customer issues and complaints, working in partnership with the customer to devise mutually acceptable solutions.
- Take ownership of product certifications, such as BBA, ensuring all requirements are met in a timely fashion to ensure seamless continuation of certification.
- Develop and implement internal communications to ensure colleagues are kept abreast of technical developments and changes.
- Build strong relationships with team members based on honesty and integrity and genuine expertise.
About You
We are looking for a candidate with 5+ years of sector-specific experience and industry-certified training. The ideal candidate will have a strong understanding of mineral wool insulation from manufacture to practical application, as well as knowledge of insulation and rainscreen facade products. They will also have highly effective communication skills and the ability to sustain positive relationships with a range of customers of varying levels.
Our Commitment to Diversity
We are proud of the community we've created at Etex, with a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work.
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