Technical Advisor

3 days ago

Stirling, Stirling, United Kingdom Etex Full time
About the Role

We are seeking a highly skilled and experienced Technical Advisor to join our UK Insulation Division. As a Technical Advisor, you will play a key role in supporting our customer base with technical expertise, providing product training, and responding to customer requests for U-value calculations.

Key Responsibilities
  • Ensure the health, safety, and wellbeing of yourself and your colleagues as a top priority.
  • Build on technical knowledge and expertise across the portfolio, developing customer-oriented product offerings in association with colleagues in the wider Etex group.
  • Support customer base with product training delivered by various methods to suit the needs of the customer, responding to customer requests for U-value calculations with accuracy and in a timely manner.
  • Build ever-stronger relationships with key customers, distributors, architects, contractors, and other specifiers, becoming a reliable and respected subject matter expert with deep product knowledge and wide understanding of construction processes.
  • Respond to customer issues and complaints, working in partnership with the customer to devise mutually acceptable solutions.
  • Take ownership of product certifications such as BBA, ensuring all requirements are met in a timely fashion to ensure seamless continuation of certification.
  • Develop and implement internal communications to ensure colleagues are kept abreast of technical developments and changes.
  • Build strong relationships with team members based on honesty and integrity and genuine expertise.
  • Work with the wider team across the insulation division, Europe-wide, and including Commercial, H&S, Finance, contributing to projects as required.
About You

We are looking for a highly organized and skilled individual with a strong desire to learn our fascinating products and their applications. The ideal candidate should have 5+ years of sector-specific experience and industry-certified training.

We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all. If you require any additional support with your application, please do not hesitate to get in touch.

We look forward to hearing from you and exploring how a career at Etex can help you learn, grow, and lead.

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