Customer Service Operations Specialist

1 week ago


Newry, United Kingdom Black Fox Solutions Full time
Job Title: Customer Service Operations Specialist

We are seeking an experienced and skilled Customer Service Operations Specialist to join our team at Black Fox Solutions.

Key Responsibilities:

  • Provide exceptional customer service as the first point of contact for customers
  • Process bookings and services in a timely and efficient manner
  • Update customer and vehicle databases with accuracy and attention to detail
  • Manage customer accounts and provide a high level of customer service
  • Making inbound and outbound sales calls to meet business targets
  • Perform general administration tasks as required

About the Role:

  • This is a permanent position, offering a competitive salary of £23-27k (DOE)
  • The working hours will be 8.30am-5pm during the training period, and 9.00am-5.30pm after training
  • You will also be required to work biweekly weekends on a rotational basis from 8.30am-1pm

Requirements:

  • Previous experience in customer service or sales support
  • Good IT skills, including proficiency in database management
  • Excellent verbal and written communication skills

About Us:

Black Fox Solutions is a leading commercial vehicles company that is committed to delivering exceptional customer service and innovative solutions. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.



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