Customer Service Operations Specialist
1 month ago
Unilin Flooring UK & Ireland is a leading global manufacturer of laminate flooring systems and LVT. We are seeking an experienced Customer Service Operations Specialist to join our team in Newry.
About the RoleThis full-time position offers a competitive salary, estimated at around £25,000 - £30,000 per annum, based on industry standards for customer service roles in the Newry area.
The successful candidate will be responsible for maintaining high levels of customer satisfaction, processing orders, managing customer queries, and handling complaints via phone, live chat, and email. They will work independently and as part of a team to achieve personal Key Performance Indicators (KPI) targets.
To excel in this role, you will require:
- Previous experience in customer service or sales
- Able to handle large customer volumes via phone and email
- Strong teamwork and individual working skills
- Proficiency in Microsoft Excel
- Excellent communication and attention to detail skills
- Ability to work under pressure and meet deadlines
- Sound decision-making skills
- Willingness to travel for training and development
In addition to a competitive salary, we offer a range of benefits, including 32 holiday days per year, 4% company pension contribution, and healthcare cover. If you are a proactive and results-driven individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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Customer Service Operations Specialist
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