Customer Support Team Manager
2 days ago
Job Title: Customer Support Team Manager
Location: 4 days home based, 1 day office location.
Athena Resourcing Solutions Careers are seeking a highly skilled CUSTOMER SUPPORT TEAM MANAGER fluent in German to lead our customer care team. As a successful International company, we strive for excellence in service delivery and appreciate your positive contribution to achieving the highest quality customer care.
The ideal candidate will be responsible for managing a German-speaking team, providing expert customer support by building and developing customer relationships with German customers, as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.
Main Responsibilities:
- Motivate and support the team, coaching and develop a high performing team.
- Lead a team of customer care administrators.
- Resolve complex customer queries.
Salary Information: The estimated salary for this position is £30,000 - £35,000 per annum, depending on experience.
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