Customer Support Specialist

6 days ago


Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Customer Service Role Overview

Athena Resourcing Solutions is seeking a highly skilled Customer Service Administrator who is fluent in German or Swiss German. In this role, you will be responsible for delivering exceptional customer service to our clients while working in a hybrid environment. With a competitive salary and opportunities for growth, this position is ideal for motivated individuals who thrive in fast-paced environments.

About the Job
This role involves providing top-notch customer support to our clients, resolving their queries and concerns, and collaborating with our team to enhance the overall customer experience. As a customer-facing professional, you will be the face of our company, ensuring that our clients feel valued and supported.

Key Responsibilities
- Deliver exceptional customer service via various channels (phone, email, chat)
- Resolve client issues efficiently and effectively
- Develop strong relationships with clients to understand their needs and preferences
- Collaborate with colleagues to share knowledge and best practices

Requirements and Qualifications
- Native-level fluency in German or Swiss German
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills

Benefits
- Salary: £20,000 - £27,000 per annum
- Hybrid working arrangement with 1 day per month in the office
- Opportunities for growth and professional development in a people-focused business



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