Enterprise Service Manager

3 weeks ago

Manchester, United Kingdom Amazon Full time
Enterprise Service Manager, AWS UKI - Professional Services

Are you passionate about helping customers achieve their business goals through innovative cloud solutions? Do you enjoy working with cross-functional teams to deliver high-quality results? We're seeking an Enterprise Service Manager to join our AWS UKI - Professional Services team.

This role involves developing long-term consulting relationships with C-suite customers, identifying opportunities, building business cases, and delivering high-quality outcomes. You will be responsible for planning and overseeing the delivery of a portfolio of projects, mitigating risks, and ensuring customer satisfaction.

As an Enterprise Service Manager, you will be the primary point of contact for customer executives, educating them on AWS services and translating them into business value. You will inspire customers with your vision and work collaboratively with our team to deliver innovative solutions.

We value diverse experiences and are committed to creating an inclusive team culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Minimum Qualifications:

  • Multiple years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles
  • Senior level executive engagement and advisory experience within the manufacturing, life science, and FSI
  • Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets/sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations, etc.)
  • Experience with contract and statement of work (SOW) development
  • Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes
  • Experience in developing end-to-end solutions for the Manufacturing or Retail and Wholesale industry: for example in Supply Chain, Connected factory, Sustainability
  • SAFe, Agile, and/or DevOps accreditation/experience a plus
  • Experience with large-scale enterprise system integration, including SAP, BI Systems, Oracle, and others
  • Experience with designing, building, and operating global IT organizations and infrastructures

Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

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