Customer Service Representative

4 weeks ago


Manchester, United Kingdom Enterprise Holdings Full time
Overview

Enterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Manchester. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers via phone and in-person interactions.

About Enterprise Mobility

Enterprise Mobility is a leading provider of fleet management solutions, operating in over 90 countries and territories. Our company is still family-owned, providing stability and a long-term focus on the good of our business, employees, and customers.

What We Offer
  • Competitive hourly rate of £11.44
  • 25 days paid holidays per year, plus public holidays and additional days after 5 years of service
  • Life Assurance - 3 times salary
  • Short and Long Term Disability
  • Pension plan with stakeholder contribution and profit share
  • Relocation assistance policy
  • Employee Assistance Programme for physical, mental, and financial wellbeing
  • My Purpose My Time - 1 day annually to volunteer at a charity or organization of your choice
  • Maternity/Paternity/Adoption/Shared Parental leave
  • Worldwide discounted car rental hire for personal, family, and friends use
  • Enterprise Car Club membership discount
  • Cycle to work scheme
  • Many more partner discounts
Responsibilities
  • Provide high-level customer service via phone and in-person interactions
  • Build customer relationships and communicate effectively
  • Market the business and build long-term relationships
  • Manage customer requests and resolve issues
  • Work to deadlines and manage multiple administrative tasks
  • Collaborate with the team and work independently when required
Training and Development

We offer fantastic progression opportunities through our in-house training and development programs. You will have the chance to complete two training stages, with £500 bonuses on completion of each stage. Our training program will be around 10 months, and you will have the opportunity to work with a variety of knowledge checks and activities along the way.

Additional Information

This role offers amazing development opportunities to get promoted to a Senior Customer Assistance Representative within 10-12 months. You will then have the opportunity to sign up to our Internal Development Programme, where you will learn about the wider business and gain hands-on training in areas such as Fleet Logistics, Marketing, Finance, and Operations.



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