Customer Service Representative

4 weeks ago


Manchester, United Kingdom Enterprise Holdings Full time
About Enterprise Mobility

Enterprise Mobility is a leading provider of fleet management solutions, operating in over 90 countries and territories. Our global network of independent regional subsidiaries and franchises offers a range of services, including car rental, fleet management, and mobility solutions.

Job Summary

We are seeking a highly motivated and customer-focused Customer Assistance Representative to join our team. As a Customer Assistance Representative, you will be responsible for providing exceptional customer service to internal and external customers, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide high-level customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Build and maintain strong relationships with customers to ensure their needs are met
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree preferred
What We Offer
  • Competitive hourly rate of £11.44
  • 25 days paid holidays per year, plus public holidays
  • Life assurance, short and long-term disability, and pension plan
  • Relocation assistance policy and employee assistance program
  • Opportunities for career advancement and professional growth
Location

Enterprise Flex-E-Rent, Flixton Rd, Carrington, Urmston, Manchester M41 6JE

Training and Development

We offer comprehensive training and development programs to help you succeed in your role and advance your career. Our training programs include:

  • Initial training program with £500 bonuses on completion of each stage
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • Opportunities to work with experienced colleagues and mentors
Why Choose Enterprise Mobility?

At Enterprise Mobility, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a diverse and inclusive work environment that supports the well-being and success of our employees.



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