Head of Enterprise IT Services

5 months ago

Manchester, United Kingdom AQA and AQA Affiliates Full time

**At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.**

**Head Of Enterprise IT Services**

**12 Month FTC**

**Manchester: £80,000 - £86,000**

**Milton Keynes/Guildford: £85,000 - £90,000**

**Hybrid Working**

**Purpose**

This role is accountable for ensuring the continuing delivery of core IT services for the AQA group.

The Head of Enterprise IT Services will be responsible for the core IT services underpinning both Enterprise and Assessment technology functions and is key to providing an effective IT enabling service for the organisation to deliver on its objectives.

This role is to provide strong leadership, guidance, service culture and development across the technology teams centred across: Infrastructure, network and desktop services.

**Landscape**

The Enterprise Technology Division sits within the Finance and Corporate Services Division enabling the centralised delivery of core corporate services. In addition, Enterprise Technology operates in close partnership with Assessment Technology and Programme Management collectively delivering the full IT service portfolio of current operations to future change programmes.

The enterprise IT service function has an approx. headcount of 25 permanent roles, with seasonal increases (approx. 33) when necessary.

**Need to know (to be successful in this role, you will need to know)**:

- Proven senior leader with a strong track record of IT expertise and delivery across a number of practices within the IT industry.
- Proven experience of managing a technical support function, currently utilising on-premise and cloud based datacentres, platforms and services
- Expert at establishing a strong service delivery culture within organisations
- Strong and proven expertise in ITIL service delivery methodology, and tailoring to targeted outcomes
- Strong and proven expertise in managing hybrid support functions - internal and external / 3rd party organisations
- Responsive to short-term challenges/priorities whilst holding to clear strategy and direction
- Organises and plans effectively whilst retaining focus on the bigger picture
- Proven expertise in identifying and improving high level processes and ways of working
- Skills to build rapport and influence with a diverse range of internal and external stakeholders

**What's in it for you**:
At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

- 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
- Flexible working environment and professional and personal development at your fingertips.
- 35 hour working week
- Excellent contributory pension (6% - 11.5% dependent on employee contribution)
- Life assurance, BUPA PMI and Health Cash Plan
- Enhanced maternity/paternity scheme

**What next?**

PRO22

**Recruitment Agencies**

We have a preferred supplier list (PSL) in place.

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