Amazon Cloud Contact Center Specialist

2 days ago


London, Greater London, United Kingdom Amazon Full time

Amazon is seeking a highly skilled Senior CRM Specialist to lead the GTM strategy and execution for Amazon Connect in EMEA. The ideal candidate will have significant domain experience in CCaaS / CRM / SaaS and exceptional interpersonal and communication skills.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

As a key member of the Customer Experience specialist team, you will provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses.

You will be responsible for owning the GTM strategy and execution for Amazon Connect in EMEA, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.

Key responsibilities include:

  • Leveraging deep expertise in CCaaS to understand the most important customer problems in your region and enable account aligned teams in the field to solve them.
  • Leading cross-functional initiatives to expand markets/accounts, develop scalable programs to drive adoption, and identify new opportunities within your domain.
  • Bringing customer data and market signals back to Worldwide teams to ensure we are prioritizing the building of the right features and services for our customers.

We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.



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