Technical Solutions Manager

2 days ago


London, Greater London, United Kingdom Amazon Full time
Company Overview:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, providing a wide range of services from computing and storage to analytics and machine learning. Our cloud contact center solution, Amazon Connect, is designed to provide a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

Job Title:
Technical Solutions Manager

Description:
We are seeking a highly skilled Technical Solutions Manager to join our Amazon Connect team. As a Technical Solutions Manager, you will be responsible for driving customer success by designing and implementing complex cloud contact center solutions using Amazon Connect.

Responsibilities:
• Design and implement cloud contact center solutions using Amazon Connect
• Collaborate with customers to understand their business needs and develop tailored solutions
• Provide technical guidance and support to customers throughout the implementation process

Requirements:
• 5+ years of experience in designing and implementing cloud contact center solutions
• Strong understanding of Amazon Connect and its features
• Excellent communication and problem-solving skills
• Experience working with large-scale customers or enterprises

Estimated Salary:
$140,000 - $220,000 per year

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