Customer Service Delivery Associate

3 days ago


Solihull, Solihull, United Kingdom Ocado Logistics Full time
Role Overview

We are seeking a skilled Delivery and Customer Experience Specialist to join our team at Ocado Logistics. As a key member of our delivery network, you will be responsible for ensuring timely and efficient delivery of top-quality products to our customers.

Your primary focus will be on providing an exceptional customer experience, working closely with our customer service team to resolve any issues that may arise during the delivery process.

In this role, you will have the opportunity to work in a fast-paced environment, utilizing your problem-solving skills and adaptability to overcome challenges and meet customer expectations.

Key Responsibilities:
  • Deliver high-quality customer service to our clients
  • Work collaboratively with the customer service team to resolve delivery-related issues
  • Develop and maintain knowledge of our product range and services
Benefits:
  • Competitive salary: £12.66 per hour (including evening and Sunday premiums)
  • Overtime rate: £[hourly overtime rate]
  • Paid breaks and regular shifts
  • Access to company pension scheme with up to 7% matched contributions
  • Digital health and wellbeing service, including virtual GP appointments
  • Hundreds of high street shopping discounts
  • Lifelong learning opportunities and career progression


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